Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

Three leadership principles from Genesis that every leader needs right now. Clarity. Truth. Stewardship. Tru Pettigrew breaks ...

Through discussions with over 45 leaders, we uncovered seven leadership principles that fueled our journey from startup to market leader. These principles can be applied by leaders in any industry who ...

Be present, and show your team that you’re in it with them. When you see or hear something that’s not right, go and actually take a look at what’s going on. Manage the task, not the person.

My colleague, an expert in leadership development David Day, has written a terrific new book that is a must-have for those who work in the area of leadership development, and for anyone trying to ...