Verizon's CEO Dan Schulman just confirmed AI will replace "a large percentage" of customer service in 2026. Here's what's ...

Company says tech is meant to improve clarity and reduce ‘accent-related friction,’ but its use is stirring up debate ...

AI “will dramatically improve our ability to satisfy customers,” Dan Schulman said. The carrier says it’s already had success ...

Customers don’t mind a human asking for their booking number, but they hate it when an AI agent does  A human at the airline ...

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.

Zscaler’s large customer base, massive data telemetry and global system for securing communications between AI agents give ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

While automated ordering and artificial intelligence-based customer service solves problems when it works, not having a human ...

Customer service isn't struggling because of AI — it's struggling because of how AI is being deployed. Over the past few years, enterprises have rapidly introduced chatbots, virtual agents and ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

Another day, another report that finds customer service representatives and contact center agents will lose jobs to artificial intelligence. This time the researchers come directly from one of the ...

New role-based AI agents embedded in Oracle Fusion Cloud Applications transform slow and reactive sales, marketing, and service processes into revenue driving opportunities "Organizations are ...