Personal bios for customer service agents can boost satisfaction

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...
CMS Wire

boost.ai Introduces Generative Action, Enterprise-Ready GenAI for Customer Service

SANDNES, Norway, April 16, 2024 /PRNewswire/ -- boost.ai, a leading conversational AI (CAI) solution provider, today announced the launch of Generative Action, the latest in a series of innovations to ...
Forbes

16 E-Commerce Tools And Services To Enhance Customer Experience

In the digital marketplace, attracting and retaining customers can be a challenge in the vast sea of the internet. How can businesses grab the attention of their potential and current customers and ...
Seeking Alpha

Verizon's AI tools using Google tech deliver better customer service, boost sales

Google's products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped increase sales for Verizon. The telecom's AI-powered customer service ...
Forbes

7 Mistakes That Are Diminishing Your Customer Care During Major Transformation

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. When your business undergoes a major transformation, whether ...