When ComEd bungled the launch of a new computer billing system in February, it left millions of customers unable to see their balances or pay online for more than a week before it was ostensibly ...

The Illinois Commerce Commission sliced $25.4 million from ComEd’s $268.5 million rate reconciliation request Thursday, holding down increases customers will pay for electricity delivery next ...

PORTLAND, Ore. — More than 1,000 Portland General Electric customers are facing huge bills after a mistake by the power company. Last year, PGE upgraded it’s computer billing system, and that led to ...

Seattle’s new billing system for utilities, already afflicted by delays and cost overruns, launched Monday morning with a data flaw that sent 3,041 customers a link to other customers’ bills, ...

An Ohio computer-billing system has denied payments to healthcare providers and pharmacies that serve Medicaid recipients due to a technological glitch, according to a Columbus Dispatch report. After ...

Having spent $20 million to develop a new computer billing system, the Los Angeles Department of Water and Power is abandoning pursuit of the project with one vendor because of technological and ...

Maine will outsource management of the MaineCare computer billing system to a Pennsylvania company, costing about 100 state jobs, according to the Associated Press. The state is expected to complete ...

An ancient computer billing system and a lack of proper procedures have hindered the New Orleans Sewerage & Water Board’s ability to collect from its customers in a timely fashion, creating a ...

When you set up a business, one of your first tasks is deciding how to collect money from your customers. Customers might pay you with cash, credit cards or, if you offer it, an installment plan.

The Los Angeles Department of Water and Power owes its customers at least $67.5 million in refunds and credits after the utility overbilled them, an independent monitor has concluded. The latest ...

ST. LOUIS (AP) - Many state mental health facilities for months have not been paid for care of patients covered by Medicare and Medicaid because of computer problems at the state Mental Health ...