WASHINGTON — U.S. financial regulators are calling on banks to strengthen their authentication processes to better protect customer accounts and information systems. The Federal Financial Institutions ...

In today's digital age, businesses still often rely heavily on phone calls as a means of customer communication. However, with the rise of phone scams and robocalls, it can be difficult for consumers ...

Account takeovers can cost both companies and customers money. How can companies verify user identities without causing CX pain points? According to Javelin Research’s annual report, "Identity Fraud ...

LONDON--(BUSINESS WIRE)--Shufti, a global, award-winning, identity verification provider, announced the release of its innovative Fast ID authentication and portable identity solution. The solution ...

Companies that rely on Google LLC’s Contact Center AI service to automate their call center operations can now enable Speaker ID, a machine learning-based voice identification feature that allows ...

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. Customer authentication has a become a staple in security processes for ...

Reports of worsening identity theft are pressuring companies to adopt stronger methods of making sure they know the identity of their customers. Most customers will find this additional layer of ...

ISELIN, N.J.--(BUSINESS WIRE)--1Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced the 1Kosmos platform now natively supports Microsoft Entra ID. This ...