Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Rocket CRM announced today the launch of a partnership designed to provide integrated marketing automation and seamless CRM ...

Rocket CRM has released a set of enhancements to its marketing automation system within its customer relationship management ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Alex Williams is a full-stack developer and technology writer in the United Kingdom specializing in web development and data management. Small businesses face many challenges when managing customer ...

During his dialogue, Torres Vila said BBVA’s push to deploy AI across the organization is helping it differentiate the ...

Sometimes a brand is so successful that it’s bigger than a name-drop.