Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

Mismanaged conflict in the workplace can lead to decreased productivity, low morale, and even turnover. Implementing effective conflict resolution strategies can transform potential setbacks into ...