HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your ...

There are plenty of pptions to boost efficiency and productivity Elysse Bell is a finance and business writer for Investopedia. She writes about small business, personal finance, technology, and more.

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

Intervoice a company that designs automated customer service tools, has a new voice banking application with both speech and touchtone options. The product is called Intervoice Banking and addresses ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

David Arnoux is Head of Growth and co-founder of Twoodo, helping teams organize using simple #hashtags. This post originally appeared on the Twoodo blog. In my experience of creating a team workflow ...