The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Steve Pruden Hey, have ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

KAR Global’s unique end-to-end platform provides buyers and sellers across the global wholesale used vehicle industry with innovative, technology-driven remarketing solutions — including financing, ...

HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering end-to-end AI and service automation. This ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...

COVID-19 is changing how people work and how companies engage customers; ServiceNow accelerates the future of work and customer service management SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), the leading provider of the intelligent cloud contact center, today announced that global vehicle remarketing and technology solutions ...