Companies underutilize Customer Success. "The Customer Success Talent Playbook" notes its growth from a support function to a ...

That's why customer lifetime value (CLV) has become a strategic priority for high-performing businesses. And with AI-driven ...

According to the Forrester report, “Gainsight suits complex enterprises that are seeking an end-to-end solution that aligns CS with other go-to-market functions to improve retention and drive growth.” ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

A year ago, Certinia made its Customer Success Cloud generally available. It began life with some significant customers already leveraging the Customer ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...

Ahead of Dreamforce, where Certinia will demonstrate its Customer Success Solution built on the Salesforce platform and used by Salesforce itself, it has ...

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

Bundledocs, the leading cloud-based document bundling software provider, has announced the appointment of Vicky Wood as ...

New senior appointments reinforce the company’s continued investment in technology, service, and connectivity across the homecare ecosystem.