Certinia in its various incarnations across the years has been a long-standing fixture at Dreamforce. This year is no ...

Companies underutilize Customer Success. "The Customer Success Talent Playbook" notes its growth from a support function to a ...

That's why customer lifetime value (CLV) has become a strategic priority for high-performing businesses. And with AI-driven ...

A year ago, Certinia made its Customer Success Cloud generally available. It began life with some significant customers already leveraging the Customer ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

According to the Forrester report, “Gainsight suits complex enterprises that are seeking an end-to-end solution that aligns CS with other go-to-market functions to improve retention and drive growth.” ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...

Ahead of Dreamforce, where Certinia will demonstrate its Customer Success Solution built on the Salesforce platform and used by Salesforce itself, it has ...

Bundledocs, the leading cloud-based document bundling software provider, has announced the appointment of Vicky Wood as ...