Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Similarly, MIT researchers ...

According to Bova’s research, positive employee experiences drive positive customer experiences. The idea is not new, but it has been lost for many business leaders. I first heard about the concept of ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The world is discovering how powerful AI is in so many areas ...

In our latest installment of CMSWire TV's Beyond the Call, Mandi Fang, senior vice president of client operations at Cox Automotive and the recipient of the CMSWire 2025 Impact Award for Customer ...

Conway Corp was recognized for excellence in customer service and leadership when several employees were awarded Customer ...

Customer service can make or break a company’s reputation. When a bank employee’s refusal to provide basic service backfired, a simple Yelp review triggered a chain of events no one saw coming. You’ll ...

A confidential Amazon document outlined Amazon's plans to monitor their customer service employees to catch potential data breachers.

A couple of months ago, I visited a well-known establishment in Miami for dinner. Even though it was a regular weeknight — not nearly as busy as a weekend rush — I noticed one of the staff members ...

With a focus on quality and patient experience, the Valor Health Quality Department recently presented an award for Valor Health Customer Service Employee of the Year to Devin Fox, Phlebotomist and ...