Citrix Online's GoToAssist Express is a remote-support service tailored to small businesses and IT consultants that want to provide technical support to remote workers. The service is easy to set up, ...

At times it might be convenient or timely for a Technology Support staff member to diagnose or troubleshoot your computer remotely. They may be able to fix or troubleshoot your computer from their ...

“There is a shift in IT support as a result of workshifting,” said Brian deHaaff, Senior Product Line Director for Citrix GoToAssist, during a briefing with CMSWire. “There is a distribution of ...

GoToAssist (formerly GoToManage) is Citrix's product in this space. The range has just been expanded with the addition of an Android client, allowing remote support from devices running Gingerbread or ...

GoToAssist Remote Support makes it easy to help remote customers with technology troubles. In only a couple clicks, you can see their screen, troubleshoot their software and even reboot their computer ...

Your free business.com+ membership unlocks exclusive tech deals and advisor support Business.com aims to help business owners make informed decisions to support and grow their companies. We research ...

The obvious answer is that it depends entirely on the particular managed service solution an organization has in place. For solution providers looking for a robust managed service solution that offers ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...