Ever had a maitre'd, waiter, or waitress saunter up to your table and ask the ubiquitous "How was everything?" And even though you were unimpressed and underwhelmed, you likely said, "Fine." ...

Against the backdrop of rising prices and staffing challenges, guest satisfaction has become a rocky line for restaurants to track. Merchant Centric, an online reputation management and data analytics ...

It’s an operator’s job to drive revenue by creating the ultimate customer experience, and the best way to do so is listening to the customers themselves. However, like so many elements of the ...

In this era of ever-increasing competition and evolving consumer demands, businesses that embrace the power of feedback gain a significant advantage. Feedback reigns supreme in the modern business ...

For the past few years, Burger King has let guest feedback help drive meaningful change across the business—from modernizing restaurants to improving operations, sharing menu innovations and enhancing ...

Why does your company make a profit? It earns profits from your satisfied customers. Can you grow or even survive as a business without satisfied customers? I recently spoke at the CFO Leadership ...

Customers participating in focus group studies last year for Tropical Smoothie Café gave executives of the 280-unit smoothie and sandwich chain plenty to chew on. “They told us what they loved about ...

When capturing requested feedback from customers, it's vital to offer a simple, user-friendly feedback mechanism that requires minimal effort to complete. Crafting a successful customer feedback ...