An Indian employee at a call center provides service support to international customers in the southern city of Bangalore.Sherwin Crasto / Reuters / Corbis Call centers are symbols of India’s economic ...

Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are ...

TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is that ...

Indian call centers are rapidly adopting AI tools like real-time accent translation and automated scripting to boost efficiency. Routine jobs are being phased out, putting pressure on low-skill ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

The company is in the process of building a Bangalore facility to house the call center. “Apple has gained millions of new customers in the past year, and we are building a call center in India to ...