Joe has a full-time job in Ithaca, New York. He also picks up freelance assignments, called “batches,” for grocery-delivery service Instacart—where he makes money from fees the company pays, as well ...

He’d long had a policy against accepting Walmart orders. When you’re an Instacart shopper, speed matters. In contrast with most grocery stores, the products at Walmart are quite spread out. Still, the ...

Gig worker app Instacart is opening up a new “tip protection” program to compensate drivers for tips customers removed without good reason, the company announced today. Bait-and-switch tipping is one ...

Instacart says it has revised its tipping policy to stop tip-baiting, a practice where a customer lures an Instacart shopper with a large tip to pick up their order, but removes the tip after the ...

The customer had already set a $12 gratuity, and Instacart allows tip adjustments for up to 24 hours after delivery.

This as-told-to essay is based on a conversation with Ashley Colon, a 23-year-old Instacart shopper from Ridgefield Park, New Jersey. Insider has verified her earnings with documentation. The ...