Picture this: A support team member knows the information they want exists; they just can’t find it. To get a customer the answer they need, the agent spends an inordinate amount of time looking for ...

Knowledge is power. It holds the context and insight required to drive business forward. However, knowledge is often trapped in data silos—stuck on a server or lost in a forgotten folder. That ...

This is article seven in the series exploring the Art of SharePoint Success, a framework for achieving long term business benefits from investments in SharePoint-based change initiatives. There are ...

Your field workforce — especially your seasoned technicians – holds a whole wealth of knowledge. Unfortunately, for most companies, this knowledge is typically contained almost entirely in the mind of ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Consider the humble file cabinet. Long ubiquitous in offices and homes, it epitomized early document and information management. Locating that file folder with the relevant paper document was once the ...

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

Most organizations have different strategies for integrating document management processes into their operations. It may be a corporate strategy, an IT strategy or a specific document strategy.