As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

This may come as a shock if you've first encountered knowledge graphs in Gartner's hype cycles and trends, or in the extensive coverage they are getting lately. But here it is: Knowledge graph ...

Rajiv Shesh is the Chief Revenue Officer at HCLSoftware where he leads revenue growth & customer advocacy for Products & Platforms division. What’s really powering AI? High-quality data—foundational ...

NEW YORK & SINGAPORE--(BUSINESS WIRE)--Lynk, an AI-driven knowledge management platform, is proud to unveil Lynk Circle, a purpose-built SaaS solution that helps businesses and organizations find the ...

Managing and retaining information has become significantly more efficient with the latest updates to Recall AI, an AI note-taking knowledge management platform. Designed to simplify how you save, ...

Artificial intelligence is touching every aspect of how we engage with information (and much more) these days. Today, a startup building out a business based on one particular application of that — ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

Right then, let’s talk about how businesses are actually getting their different software tools to play nicely ...

There’s undoubtedly more information available now than at any other point in human history. In 2015, it was reported that more data has been created in the prior two years than in the past two ...

Dixa, the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings ...