When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Salesforce revenue growth is slowing amid Microsoft/HubSpot competition and weaker ARPU. Click here to read an analysis of ...

Microsoft has unveiled two AI sales agents, known as “Sales Agent” and “Sales Chat.” By connecting to both Microsoft Dynamic 365 and Salesforce, the two models can be used to qualify potential leads ...

Salesforce CEO and Chairman Marc Benioff on Wednesday kept the tent revival feel of Dreamforce 2010 rolling with an on-stage cloud CRM customer conversion. While the converted may not have been an ...

Microsoft Dynamics is great for businesses using the Microsoft platform or needing an on-premise CRM. Salesforce is more suited for companies looking for more advanced AI and automation tools.

"Salesforce.com spends a lot of time bashing Microsoft," writes Brad Wilson, general manager of Microsoft Dynamics CRM, in a blog. "Their CEO, Marc Benioff, can't stop talking about us, whether in ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Integrating CRM software with .NET applications is one of the best strategies for achieving quick and accurate data-driven decisions. However, here is where it gets challenging.