Today’s businesses are under pressure to deliver personalized, high-quality engagement as customer expectations rise. While some companies may address this issue with hiring, others may not want to, ...

Mobile has become the preferred interaction point for a growing group of shoppers, and retailers have responded by racing to optimize both mobile sites and apps. But brands are still missing out on ...

Mobile customer engagement platform provider Mobify has raised $10 million in funding, led by Acton Capital Partners, to accelerate the delivery and… Get ready for the holidays with the Holiday ...

Today’s announcement describes how mobile customer care best practices can be delivered today using existing Genesys G8 solutions. Today at its annual G-Force Melbourne event, Genesys outlined what it ...

SAN FRANCISCO, CA & MUMBAI, Jan 7, 2025 - (JCN Newswire) - - CleverTap, the all-in-one customer engagement platform, has published a report on the top five trends that will shape the marketing and ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...