Not everything goes back on shelves. Returned items are shipped to regional depots, inspected, and graded — only like-new ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns has automated the returns process in its ...

Bought something from Wayfair and it didn’t work out? You’re not alone. Whether your furniture didn’t fit the space or the color wasn’t quite right, understanding the Wayfair return policy can help ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

180 "Dancing Robots" work alongside humans at a Happy Returns Hub to process millions of returns each month. (Retail TouchPoints) Geekplus robots are now in use at all three of Happy Returns’ Hubs.

ATLANTA — With the holiday season now behind us, many consumers are facing the all-too-familiar task of returning gifts. Whether it’s the wrong size or color or simply not quite what you hoped for, ...