"We were looking for a solution that would make the process of providing insight fast and simple for our guests," said Nancy Wuttunee, Senior Director Operating Excellence, A&W Canada. "Our store ...

Most companies capture customer feedback, but only a small fraction act on it, and even fewer follow up with customers to address problems, make changes, and rescue at-risk relationships. Customer ...

Loop immediately relays guest comments to the restaurant manager, who is notified by text or email and can access the messages on a mobile device or computer and respond immediately – in effect ...