How do you track customers’ interactions with your company? Touchpoint Dashboard has released an online customer journey mapping tool to do just that. The Wichita, Kansas-based company said that the ...

If you conduct a quick Google search of “customer touchpoint mapping” you’ll be gobsmacked with a large array of colorful graphics regarding customer points of engagement analysis. Every organization, ...

Touchpoint Dashboard is a web-based touchpoint and customer experience mapping tool allowing you to map and visualize customer journeys and the different touchpoints for any given business model and ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that offers customized customer analytics solutions, has announced the completion of their new article on customer journey mapping.

Hank Brigman is the kind of guy who gets really excited when he talks about his speciality - customer service, but he calls it "customer experience." He can throw out terms like "net promoter score" ...