Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...