Zoom's new contact center-as-a-service chatbot frees up support staff's time by handling simple requests from callers. The Zoom Virtual Agent chatbot uses machine learning, proprietary AI and ...

If you've been on the internet for a while, you may have used an AI chatbot long, long time ago, that has unfortunately disappeared now. Here's more about it.

At this juncture, "chatbot" has become common speak with customer service technology — a generic term used to describe just about any digital assistant, from voice AI to live chat pop-ups and ...

GLENDALE, Calif., June 16, 2025 /PRNewswire/ -- California Credit Union has announced the launch of "Georgia," a new virtual chatbot designed to deliver fast, intelligent and secure support to members ...

Forbes contributors publish independent expert analyses and insights. TerDawn DeBoe covers small business AI strategy and ROI measurement. This voice experience is generated by AI. Learn more. This ...