Culture is no longer a perk or a vibe — it's a core business strategy that directly shapes trust, loyalty and revenue.

In one of the courses I teach, my students are asked if it’s harder to change an individual’s way of thinking about things or to change an organization’s culture. The truth is, both are complicated.

Let’s take inventory. As a senior leader, you’re likely already chasing a daily 15-plus meeting calendar and most evenings tackling problems as the Slack of others is in “Away” mode while they eat ...