Forrester’s Dai said WNS’s domain-specific AI agents and agentic AI platforms, especially the AI.Agentic suite and WNS Expirius, will effectively help Capgemini enhance its agent-driven business process services and offer the same to its existing customers.

“Capgemini’s acquisition of WNS will provide the Group with the scale and vertical sector expertise to capture that rapidly emerging strategic opportunity created by the paradigm shift from traditional BPS to Agentic AI-powered Intelligent Operations,” Aiman Ezzat, Chief Executive Officer of Capgemini ( OTCPK:CAPMF) said.

The acquisition is expected to help Capgemini combine the capabilities and scale of both the companies to address the strategic opportunity driven by Agentic AI