SightCall Launches Microsoft Dynamics 365 Integration, Transforms Customer Service Experience Through AR-Powered Visual Support ...

Microsoft has updated Dynamics 365 Customer Service with a first-party voice channel, as well as AI-powered features and capabilities.

Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers.

NICE inContact, a NICE business, today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE inContact CXone. The integration with ...

Hello, Dynamics 365 Customer Voice! How Dynamics 365 Customer Voice is any different from Microsoft Forms Pro wasn't elucidated by Microsoft, or it couldn't be found.

Microsoft Dynamics CRM technology will allow the service staff to collect all its customer information in one system for fast access. “This customized system empowers us to take charge of the growth ...

Microsoft Dynamics CRM Review Microsoft Dynamics CRM is a well-known customer support option. We explain if it's the best-choice CRM for your business.

Microsoft on Wednesday introduced a preview of Copilot in Dynamics 365 Field Service, along with describing multiple other 'frontline worker'-type product positionings.

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

The CXone Agent for Microsoft Dynamics Customer Service integrates voice connectivity to complement the existing set of supported digital messaging channels found in Customer Service.