Jeff Beer spoke with Mars CMO Rankin Carroll about the brand's 2025 AI innovation strategy and how it is enhancing the consumer experience.

Best Buy Co.’s chief digital, analytics and technology officer is leaving the company. Brian Tilzer was chief digital officer ...

Software is ubiquitous and has become the focal point of technological innovation. Apart from running devices and applications, its usage has been extended to managing infrastructure. The Zacks ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

Today consumers use AI to help with specific tasks that still require them to control the workflow and final decision making. Forrester expects AI to become more autonomous, which will likely not be a ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

Embracing new technologies allows banks to improve the customer experience whilst remaining cost-efficient. To maximize AI’s benefits, banks must adopt a pragmatic strategy that includes stakeholder ...

Are shares of SoundHound AI a buy now? Here's what you need to know ... improve productivity, or enhance customer experience. While much of the magic happens behind the scenes through machine ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in Agentic AI for customer experience ... Leader, and Best in Customer Support for 2024.

Best Buy (BBY) posted better-than-expected results ... the company's numbers result from its focus on "sharpening" the customer experience and market positioning while "expanding our non-GAAP ...

Search Engine Land » Analytics & conversion » 5 ways to transform the customer experience with ... associated with adopting AI is that the tools that work best for your business or industry ...