Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

When it comes to making a consumer electronics purchase, unless you're in the market for an Apple-specific thing and you go ...

Best Buy is among a growing list of retailers — Amazon and Walmart among them — that are using AI in some capacity to enhance the customer-facing side of the shopping experience. “ ...

Namely, in the realm of customer experience ... fashion. As AI applies to these tasks, Chmaj offered the following as methods for implementation: Verint manages this intersection between customer ...