Winners of the 2026 People's Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, were announced ...

Superloop says that AI now handles most of its customer service, with the number of user interactions its agentic systems ...

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you ...

NEW data has revealed the best – and worst – airlines in the UK. In a new Which? report, Jet2 has been named the best airline ...

The logistics software giant says the redundancies, almost 30 per cent of its staff, are part of the “most significant shift in decades” towards automation.

New research reveals why customers don’t come back and how convenience, product quality, AI, and service strategy impact ...

Scammers use fake PayPal invoices for firearms to steal personal information ...

Executives say it’s all about learning how to better run their businesses, but some corporate watchers question if this is ...

Despite a dizzying number of recalls over the last few years, Ford is confident that its quality-improvement strategy will reap positive results for buyers. In 2025, Ford CEO Jim Farley said its ...

Many B2B providers claim to be “Customer-obsessed” but very few can prove it. In managed communications, the gap between saying it and living it is realized fast—missed installs, slow support, dropped ...

This new phone scam has 'carriers' calling to exchange your device - don't fall for it ...

Elevated Dynamics reaches 500 sales for Verizon in one quarter, highlighting growth driven by wireless service ...