Certinia in its various incarnations across the years has been a long-standing fixture at Dreamforce. This year is no ...

Ahead of Dreamforce, where Certinia will demonstrate its Customer Success Solution built on the Salesforce platform and used by Salesforce itself, it has ...

Customers value consistency more than promises. Any delay, missed check-in, or milestone reached slightly out of order can ...

Rather than chase AI hype, Certinia is aligning its three core products under a single operational blueprint. COO Robert ...

According to the Forrester report, “Gainsight suits complex enterprises that are seeking an end-to-end solution that aligns CS with other go-to-market functions to improve retention and drive growth.” ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It ...

That's why customer lifetime value (CLV) has become a strategic priority for high-performing businesses. And with AI-driven ...

New senior appointments reinforce the company’s continued investment in technology, service, and connectivity across the homecare ecosystem.

The best customer experience isn’t defined by speed or efficiency alone but by empathy, understanding and meaningful ...

Bundledocs, the leading cloud-based document bundling software provider, has announced the appointment of Vicky Wood as ...

By J. N. Halm I have a good friend who stays on the outskirts of the capital. He was one of the earliest to have moved to ...

Spire Solutions, the Middle East & Africa’s leading value-added distributor for cybersecurity and enabler of digital ...