Customer satisfaction gap widens between big banks and midsized lenders: J.D. Power

TORONTO - A new report finds the gap in bank customer satisfaction between Canada's Big Five banks and midsized lenders is ...

70 Percent of Americans Use AI … But That Doesn’t Mean They Trust It

A nationally representative survey conducted for iHeartMedia finds a wide use of GenAI as well as a deep distrust of how it ...
Manila Standard

Jollibee tops fast-food customer service in Singapore survey

Jollibee Singapore has been named the fast-food restaurant chain with the best customer service in the country, topping the ...
Total Retail

Loyalty Isn’t Automated: Why Human Connection Still Defines Retail CX

The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...