I’m troubled that the owner tried to block you when you asked for a refund. But the real issue was that the owner processed your payment outside of the Vrbo system. As I read Vrbo’s terms ...

I saw your recent article about getting your money back after a VRBO owner canceled a vacation stay during the pandemic. I’m facing the same situation. We were supposed to stay in London in ...

As the summer travel season ramps up across the state, Attorney General Dana Nessel has issued a Travel Tips alert to help consumers avoid common travel scams and stay informed about their rights ...

It is often an issue when purchasing things online or through an app, the hotel stays or event tickets were one price but ...

VRBO recommended the Schumacks contact the ... If that happens, by contacting the host to see if they can fix the issue or refund your money. If they refuse (or ghost you), escalate the issue ...

Two days after we reached out to Vrbo by email, Gonnerman said the business reversed course and promised a full refund. The ...

The lawsuit claims the company reversed instant refunds or failed to issue them entirely, creating discrepancies that affected customers’ financial statements and credit histories. Federal court ...

State Attorney General Letitia James announced Friday that the fitness company would change its policies and pay the state $600K in penalties.

“There is no action required from customers to receive the refunds, and we have fixed the payment issue and made process changes to more promptly contact customers about unresolved returns going ...

along with apologies from the online retailer after it discovered “unresolved” issues. The precise scope of the refunds issued isn’t clear but executives hinted it may be hundreds of ...

Equinox and SoulCycle customers in New York may soon be entitled to cash back due to difficulty canceling memberships.