Costco’s Auto Program is a great idea for shoppers who are too nervous, too inexperienced, or too busy to negotiate on a new ...

McMahon began college before AI was a thing. Three and a half years later, she graduated into a world where it was suddenly ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

As executor of my father’s will, I jumped into the inevitable logistics with my wife’s help: closing his home in Florida, ...

Great customer experience (CX) feels like one continuous conversation. This is the shift defining 2026 — real-time, ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

Among all of the various luxury automobile manufacturers out there, only one was ranked the best by J.D. Power in terms of ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Find out how organizations are transforming with AI, and learn how you can build your own generative AI proof of concept.

Barry shares how AI is a powerful tool at Best Buy but why human labor and stores are still among the most valuable assets.

Leger’s WOW Index finds in-store experience scores fell in Ontario and edged down in Western Canada, with price and staffing ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...