By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

In this edition of “Ask the Board," we feature accomplished entrepreneur Vanessa Yakobson, CEO of Blo Blow Dry Bar and ...

By combining Filipino talent with American service standards, Loop Contact Solutions is reshaping customer engagement for U.S ...

For more information on Hyperscale Data and its subsidiaries, Hyperscale Data recommends that stockholders, investors and any ...