When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

Bad customer service is one thing, but bogus customer service is becoming an increasingly common way for scammers to cash in ...

State Bank of India has recruited 13,455 junior associates across the country to strengthen branch-level services, concluding ...

An Adidas data breach through a third-party vendor exposed customer details like emails and phone numbers, raising concerns ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The company is actively working to assess and resolve the issue but has not disclosed the cause or full impact.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or cancellations. Some scammers even try to fabricate flight cancellation notices ...