The adoption of artificial intelligence should always be in service of your workforce, not in place of it. Twenty-four-hour ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

THE best and worst broadband and mobile providers for customer service have been revealed by the regulator. All major providers were ranked on how pleased customers were with the service. O2, ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

Appalachian Power says they are doing somethings right when it comes to reducing the amount of outages that occur in severe ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Pai clarified that fluency in Kannada wasn’t the demand, but rather a basic ability to communicate out of respect for the ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

Please wait for the next available AI representative, your call is important to us.

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when ...