Amazon CEO Andy Jassy said the company’s workforce will shrink in the coming years as it adopts more generative artificial ...

Nift, the gift platform, today announced that it has partnered with Klarna, the AI-powered payments and commerce network, to further enhance and personalize the Klarna customer experience through gift ...

The research firm believes generative AI's broader potential remains untapped because companies fear recurring cloud costs.

“Enabling the fast-changing world of AI means we look forward to the things we will build over the next year, but which we ...

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...

Block is uniquely positioned with an integrated consumer and merchant platform few competitors can match. Find out why XYZ ...

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI tools are reducing the need for new hires, especially in engineering, marketing, and customer service. The headlines say ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...