On Aug. 7, 2025, OpenAI launched GPT-5 with a unified routing system but removed direct access to GPT-4o for many users. The removal sparked backlash from loyal users who had built workflows and ...

Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

Acquisition enhances the Conversation Cloud™ with intelligent orchestration and expanded AI capabilities, helping regulated industries reduce friction, increase completion rates, and connect with ...

Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics.

The Gist Smarter audience targeting. AI agents can dynamically build and update customer segments in real time, which allows better personalization and campaign precision. Faster content ...

Four out of five consumers want clear governance of AI interactions but less than a third of organizations currently have comprehensive policies San Francisco, Aug. 7, 2025 — New data released today ...

AI needs to live where KPIs are tracked — not buried under servers. Here’s how smart orgs can structure for success, and it starts in-house.

The Gist No single center. In a composable digital experience (DX) stack, there’s no monolith—just a unified focus on the moving customer across all touchpoints. Customer-centric by design ...

New AI-powered capabilities, rising adoption, and strategic customer wins reinforce 8x8’s position as a global leader in intelligent customer experience CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs WALTHAM, Mass.--(BUSINESS ...

Frequent redesigns may look modern, but they can erode trust, confuse users and damage long-standing customer relationships.

The true center of your DX stack isn’t a system. It’s the screen where your customer experiences what you built. That’s where ...