The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...
The empowered shopper doesn't need to see more ads. They need to see better ones: ads that anticipate needs and respect ...
On Tuesday, Ulta Beauty launched its new Amazon.com-style marketplace feature, UB Marketplace. The marketplace, which is integrated into Ulta Beauty’s e-commerce site, has over 100 brands that were ...
Customer experience (CX) is how you build your edge in a post-price point era. Your brand must create value through a blend ...
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