Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

When it comes to making a consumer electronics purchase, unless you're in the market for an Apple-specific thing and you go ...

Best Buy is among a growing list of retailers — Amazon and Walmart among them — that are using AI in some capacity to enhance the customer-facing side of the shopping experience. “ ...

Best Buy’s collaborations with Google Cloud and Accenture underscore its strategy to integrate generative AI ... customer interactions by offering a more autonomous and flexible support ...