A Forrester Total Economic Impact report from November 2023, describes how modern contact centers are plagued by long call handle times which are exacerbated by understaffed teams, leading to ...

Bears passing game coordinator Thomas Brown was handed the headset and playcalling duties as Chicago searches for answers and ...

Five levels above the Toyota Center court is a long, narrow control room packed with monitors, headset-wearing employees and a glowing, multi-colored switcher. It is the Houston Rockets’ equivalent of ...

The Mumbai crime branch has busted illegal call centres run by a gang to defraud foreign and Indian citizens and arrested 19 ...

A newly issued patent for synthetic voice detection will be built into Daon’s call center fraud protection platform to secure ...

Here are some of the absolute best PC gaming headsets available, based on a full decade of testing. We've got wired and wireless options, cheap headsets that won't break the bank and premium ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

According to this information, 8×8 pricing starts at $24 per user, per month for its entry-level X2 plan. The VoIP provider ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

With themed gaming headset add-ons and controller precision thumbstick caps, you can look the part while your battle the zombie onslaught.