Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.