Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Facebook Inc said on Monday it would buy customer service startup Kustomer, as the world's largest social network adds tools to attract more sellers to its platforms.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Two storms in the western Atlantic are headed towards the U.S. East Coast—Invest 94L and tropical storm Humberto. "What's unusual about this is the proximity of Humberto to 94L," said a National ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Abstract: With the construction of new power systems, a large number of power services have emerged, and the number of multi-power service scenarios is increasing. 5G technology, with its large ...