UK retail giant Harrods has disclosed a new cybersecurity incident after hackers compromised a third-party supplier and stole 430,000 records with sensitive e-commerce customer information. In a ...

We're used to getting groceries, snacks, and other essentials delivered at lightning speed. Instant-delivery apps have made life incredibly convenient, allowing people to order almost anything - from ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

An Ohio woman ordered Charlie Kirk’s go-to Starbucks drink on Sunday evening — and was startled to find a hateful message written on the cup. Autumn Perkins, who lives in Middletown, Ohio, visited a ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

In a world overloaded with noise from competitor campaigns and industry hype, it’s easy for brands to get distracted by chasing the next shiny thing. But what if the real game changer isn’t out there ...

How brands gain the strategic edge in customer experience by balancing AI with the human touch. In partnership withNiCE As brands compete for increasingly price conscious consumers, customer ...

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When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

A Milwaukee woman is facing a felony charge after allegedly tracking a DoorDash driver to her home and smashing her car with a tire iron — all over a missing “chicken wing” order, according to a ...

The Singapore’s Best Customer Service 2025/2026 rankings are based on the results of an independent online survey. The respondents are customers in Singapore who have made purchases, used services or ...

A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even ...