A new report has revealed key insights into what PV Magazine calls Australia's "battery boom." The magazine reported that ...

Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, has been awarded the IDC 2025 SaaS Subscription Management Customer Satisfaction ...

Jollibee Singapore has been named the fast-food restaurant chain with the best customer service in the country, topping the ...

The report found that retailers anticipate 17 percent of holiday sales to be returned, according to NRF and Happy Returns, a ...

The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...

Got thoughts to share with the MTA? Now’s the time to do so. The transit agency has launched its bi-annual fall 2025 “Customer Count Survey” for riders ...

Malta’s restaurant industry is at a crossroads: diners are spending more than ever, yet profit margins are shrinking. The ...

Top-performing convenience stores are succeeding by focusing on community, quality, and innovation, not just fuel and snacks, ...

Aloft Miami – Brickell, a Marriott International property, has blasted Marriott Bonvoy rewards members with emails offering 3,000 points for completing a post-stay survey — but only to those who award ...

Flying may bring no end of headaches these days, but by the numbers it's still the safest way to travel. Picking one of these ...

Wawa got knocked out of the top spot in the 2025 American Customer Satisfaction survey and landed in a tie for second with a ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...