BT is not only one company which is planning automation in full swing. The Swedish payments firm Klarna is also taking ...

AI is no longer just a tool—it’s a teammate. As work gets redefined, HR faces a pivotal leadership moment. This article explores how to redesign roles, culture, and strategy for the age of ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

San Diego's North Island Credit Union joins a growing number of institutions that are prioritizing AI technology to ...