Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

On Aug. 7, 2025, OpenAI launched GPT-5 with a unified routing system but removed direct access to GPT-4o for many users. The removal sparked backlash from loyal users who had built workflows and ...

Acquisition enhances the Conversation Cloud™ with intelligent orchestration and expanded AI capabilities, helping regulated industries reduce friction, increase completion rates, and connect with ...

Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics.

New AI-powered capabilities, rising adoption, and strategic customer wins reinforce 8x8’s position as a global leader in intelligent customer experience CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

Frequent redesigns may look modern, but they can erode trust, confuse users and damage long-standing customer relationships.

Execution defines impact. If the experience is slow, confusing or misaligned, it fails, regardless of how clean the backend is. Start with the screen. Reverse-engineer your stack by starting from ...

Four out of five consumers want clear governance of AI interactions but less than a third of organizations currently have comprehensive policies San Francisco, Aug. 7, 2025 — New data released today ...