Automation may be driving innovation in the provision of banking services to SMEs, but the human element continues to play a critical role in relationship management and customer support.

SGX FX’s focus on workflow automation and actionable analytics has set new benchmarks for efficiency and transparency in ...

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When Andrew Bester joined ING just over four years ago to lead its wholesale banking division, he quickly identified the strengths and weaknesses of the transaction services franchise. “We had ...

Citi’s trajectory over the past 15 years has epitomised the much wider changes in the global banking industry. Until the sub-prime crisis, the group had consumer franchises spread across 50 countries ...

When Martijn Hoogerwerf first evaluated the Philippines’ sustainable finance market several years ago, the head of ING’s Sustainable Solutions Group for Asia Pacific found plenty of talk, little ...

As the ultra-high-net-worth (UHNW) population continues to grow – driven by long-term planning, global mobility and the evolution of family offices – private banks are adapting to rising demand for ...

A revolution is coming in the high-net-worth (HNW) segment of private banking, thanks to technology – notably artificial intelligence. And DBS is making the most of it. AI will help private banks do ...

When implemented effectively, AI-powered solutions can automate repetitive tasks, enhance integration across disparate systems and uncover valuable insights to boost alpha performance. Market ...

The scene in a Mexico City office was telling. Meeting with Chinese corporates including electric vehicle (EV) manufacturers, global bank executives noticed an interesting shift in ambition. These ...

The last quarter of 2024 saw reassuringly healthy capital markets volumes, bolstered by broadly supportive fiscal and monetary policy and a post-US elections bump. Primary revenues are recovering, ...

One of the paradoxes of banking’s enthusiasm for generative artificial intelligence (gen AI) is that the technology has excelled more in words than numbers. The ChatGPT model that triggered all the ...